Department of Social Development
A comprehensive digital overhaul, from automating NPO compliance to pioneering localised NLP for South African languages.
Four Pillars Of Transformation
Intelligent Automation
Deployed WhatsApp chatbots for NPO compliance and automated reporting workflows using Python, cutting manual effort and human error.
Actionable Intelligence
Engineered Power BI and Tableau dashboards with predictive models to forecast service demand and optimise public-sector resource allocation.
Social Impact Tech
Developed GBV call-centre transcription and sentiment-analysis tools to evaluate and improve government service delivery.
Inclusive AI & NLP
Pioneered low-resource NLP research, building multilingual translation systems for South African languages.
Built For Real-World Impact
WhatsApp chatbot for NPO compliance tracking
Automated Python workflows that cut down manual processing
Power BI & Tableau dashboards for service-demand forecasting
GBV call-centre transcription & sentiment analysis tools
Multilingual NLP research for South African languages
Predictive models for public-sector resource allocation
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